About the RVinsurance.com Online Privacy Statement
RVinsurance.com is an insurance agency and advocacy site for RV owners and is a member of the National General Insurance Group (“NatGen”). At RVinsurance.com, your privacy is important to us, as is your trust in us, our products and services. We recognize the importance of treating the personal information of people who visit our web site, our customers and our former customers with care. We want to tell you how we intend to use this information.
This privacy statement applies to your personal information we collect on our web site and from other sources described below. When you purchase a policy and at least annually afterwards, the insurance company writing you policy will also send you its Privacy Notice.
The information you share with us may be used by companies that provide services to us. It may also be shared within the National General Insurance companies, with our affiliates, and our business partners under joint marketing agreements, unless, as a customer, you chose otherwise. We do not share your personal information with other third parties for their independent use. We do not sell customer information.
We collect information about you such as your name; your telephone number; your social security number; your mailing address; the type vehicles you own; health care information if you are in an accident; and your driving history.
This information comes from sources such as:
- Your quote form, application and other insurance forms;
- Your transactions with us, our affiliates, or others;
- Outside sources such as:
- state motor vehicle departments and loss reporting agencies (which provide a record of your driving and accident history);
- credit reporting agencies; and
- health care providers in the event you are injured in an accident.
The information you provide us may be used for such purposes as:
- to respond to your requests for information and service, (such as to provide you the right price for our products and services, and to process your claims);
- to customize and improve products and services ;
- to improve communication content; and
- for National General Insurance marketing research.
We may share your personal information only as permitted or required by law.
We do not sell customer information.
Affiliates
We may share the information that we collect about you, except your health information, within the RVinsurance.com family of companies and with other NatGen companies for purposes such as:
- to measure your interest in other NatGen products and services; and
- to offer you other NatGen Family Products that may suit your needs (such as GM motor vehicles, NGIC financial services and OnStar).
Third Parties Not Affiliated With Us
We may also share the information that we collect about you:
- with companies that provide services to us, solely to provide these service (for example, we may have an outside third party mail your policy information to you); and
- with our business partners to conduct joint marketing programs (we do not share your health information with business partners).
“Cookies” And Other “Tracking” Devices
Some of our web sites may use “cookies” and other tracking devices. A cookie is an element of data that a web site can send to your browser. The browser may then store the cookie on your hard drive. The goal is to save you time and give you a more meaningful visit to our web site.
When you visit one of the RVinsurance.com web sites, we may collect and store information about your visit through "cookies" and other tracking devices. We use this information only to measure site activity; to create ideas for improving our sites; and to tailor information to suit your needs. This information may include:
- time and length of your visit;
- web pages you look at on our sites;
- web site you visited just before coming to ours; and
- name of your internet service provider.
You may elect to refuse cookies. Please refer to your browser Help instructions to learn about cookies and how to manage their use.
We may use third parties to serve RVinsurance.com advertisements on other web sites. In serving RVinsurance.com advertisements, these companies may use cookies to collect certain anonymous information about your visits to other web sites (such as browser type, IP address, which page was visited, and time of day). This information is used to evaluate our online advertising campaigns.
Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.
Outside Links
This site may contain links to third party sites not controlled by RVinsurance.com or covered by this privacy statement, such as those belonging to NatGen. We recommend that you check the privacy statement of other sites you visit before providing any personal information.
Prior to your becoming a RVinsurance.com customer, RVinsurance.com may share your information with our service providers solely to perform services for us and with our affiliates.
When you become our customer, RVinsurance.com may share your information within the NatGen family of companies and with RVinsurance.com business partners under joint marketing programs, unless you tell us not to. Once you become a customer, you will receive a Privacy Notice from your carrier that will instruct you on how to make this choice.
You should know, though, directing us not to share your information may mean you will no longer receive notice about products or services that may be of interest to you and will limit the ability of our insurance companies to meet your current product and service needs.
We restrict access to your personal information within our record system to our employees, agents and contractors. We maintain physical, electronic and procedural safeguards designed to protect your personal information.
Generally, you may review your information contained in our records upon request. You may also request that we correct, change or delete any incorrect information. If you believe your information is incorrect, please notify us by using one of the methods listed below. We will review your request and respond to you.
There is some information we cannot share with you. This information is usually collected when we review a claim or when there is a chance of a lawsuit.
U.S. Mail:
RVinsurance.com
Customer Relations
PO Box 66937
St. Louis, MO 63166-6937
Email: sales@rvinsurance.com
Telephone: 1-800-847-6442, x7977
How Will I Learn About Changes to this Privacy Statement?
We retain the right to change this privacy statement. Any changes will be posted on our web sites in a timely manner.
Effective Date
4/01/2014
